The Texas Community Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the Texas Community Bank should contact the Texas Department of Banking.
The Texas Community Bank also engages in the money transmission and/or currency exchange business as an authorized delegate of American Express Prepaid Card Management Corporation (“American Express”) under Chapter 152 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of American Express at 1-877-297-4438. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
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In person or U.S. Mail: |
Texas Department of Banking |
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2601 North Lamar Boulevard, Suite 300 |
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Austin, TX 78705-4294
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Telephone Number: |
1-877-276-5554 (toll free) |
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Fax Number: |
512-475-1313 |
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E-mail Address: |
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Website Address: |